Dish satellite customer service
Dish Network confirmed Wednesday it is shuttering a customer service center in Alvin, Texas. About 550 workers there will lose their jobs when the facility closes in May.
Like others in the pay TV business, the Douglas County satellite TV service has seen its number of subscribers fall in recent years.
“This was a difficult decision made after careful deliberation, ” John Swieringa, Dish’s executive vice president of operations, said in a statement. “As a result of continually improving our customer experience over the past several years, our customers are calling us less. With our lease expiring in Alvin in the coming months, we are consolidating our customer service operations across our other locations in the U.S.”
Swieringa added that Dish is encouraging Alvin employees to apply for other jobs in the company.
In Texas, Dish employs 3, 000 people. It has a sales, service and manufacturing facility in El Paso, in-home service centers throughout the state, and customer call centers in Harlingen and El Paso.
“All employees will have two months to prepare, and during that time we will make resume and interviewing assistance available, ” Swieringa said. “We will also be inviting other local companies to conduct job fairs at our site.”
The company also has customer call centers in Roseland, N.J.; Bluefield, W.Va.; Christiansburg, Va.; College Point, N.Y.; Hilliard, Ohio; Phoenix, and Tulsa, Okla.
Last year, Dish lost 81, 000 pay-TV subscribers to end 2015 with 13.9 million subscribers.
Some of the loss was offset by a gain in customers of its new Sling TV service, a pay-TV service offered online only to appeal to customers who don’t like contracts or promotional pricing.
Dish recently announced it would open a downtown Denver office to attract technical workers to build new technology. Dish is known for advanced hardware and TV-viewing features, like its Hopper DVR and Sling. It plans to hire 100 people there.
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